10th February 2021

Ms. K. Chandler

Business Highway

Dubbo NSW 2830


I recently engaged Kim Chandler from Business Highway to assist in writing our upcoming Government Grant response.  Writing tender and grant responses is always a time consuming and daunting task and I made the decision to engage Kim to assist in the process.  As an organisation, we had the knowledge, but we needed assistance in transferring/translating the value of our Rural Financial Counselling Services work into the tender writing process, especially pertinent given the timeframe we had to work with on this occasion.

Kim gave our organisation excellent instructions and guidance on the content we needed to apply to complete the tender response.  The whole process analysed our business offering and allowed us to present a structured, well thought out and thoroughly professional response.  Kim completely refocused us to respond to the questions with specific answers and measurable outcomes.

I really valued Kim’s ability to get under the skin of what was important to us.  She has a natural ability for crafting communications that wholly reflect a client’s values and culture.  I am sure that Kim’s dedication to the job at hand, assisting us as she did, will see us well into the future.

Kim, thank you for your help in preparing our tender response and working with our team to introduce new technology and marketing strategies for the future progression of our service offering.

Yours sincerely

Mr Jeff Caldbeck

Chief Executive Officer

Rural Financial Counselling Service NSW Central West Inc.